Practice Activity February Posted or Updated on 8 Apr 2024

These statistics show the activity seen in the Medical Practice for February 2023. 

Total number of phone calls: 8,216 (up from last month by 750)

Number of calls answered within two minutes: 1,380 (down from last month by 82)

Number of calls abandoned: 1,489 (down from last month by 390)

Items issued via prescription: 3,848 (down from last month by 208)

Referrals made: 336 (down from last month by 18)

Fit notes issues: 122 (down from last month by 8)

Administrative communications issued (letters/emails): 1,128 (down from last month by 26)

Text messages sent and received: 1,588 (down from last month by 310)

Total digital requests submitted to practice: 1,154 (up from last month by 29)

Appointments - total: 2,747 (down from last month by 561)

Appointments - seen: 2,648 (down from last month by 532)

Appointments - DNA: 99 (down from last month by 29)